My Resume

Project Management

• Project Management (End-to-End Implementation)

• Agile, Scrum, and Sprint Processes

• Hybrid / Iterative Project Delivery

• Planning & Scheduling

• Risk Management & Problem Solving

• Stakeholder Management (Internal & External)

• Cross-Functional Team Leadership

• Client Training & Enablement

• User Acceptance Testing (UAT)

• Ticket Management / Workflow Triage

Project Management Tools

• JIRA/JIRA Service Desk

• Microsoft Project

• Smartsheets

• Confluence

Collaboration & Documentation

• Microsoft Office Suite

• Sharepoint

• Technical Writing/Documentation

CRM / Platforms

• Salesforce

Data & Reporting

• SQL (queries & reporting)

• Data Visualization (dashboards, reporting tools)

Project Manager

eCUTechnology, Houston, TX

07/2024 - Current

• Lead end-to-end implementations of account opening and loan origination software for credit unions, managing projects from kickoff through go-live and post-launch support.

• Manage up to 11 concurrent client projects, coordinating cross-functional teams of business analysts, developers, management, and third-party vendors, achieving on-time delivery of 85% of projects.

• Conduct multi-day client training sessions and provide ongoing guidance, resulting in a 70% reduction in post-launch support tickets.

• Oversee 30–200 client tickets per project, triaging, delegating, and resolving to maintain high client satisfaction.

• Developed standardized implementation workflows and project documentation, improving team efficiency and repeatability across multiple client projects.

• Soft-launched 6 clients up to 3 months faster than company benchmarks, setting internal speed records.

Service Business Analyst

alliantgroup, Houston, TX

02/2022 - 07/2024

• Collaborated with stakeholders to gather and analyze business requirements and facilitated cross-functional meetings to communicate project status and address impediments by 20%.

• Utilized JIRA for workflow management, sprint reviews, and use cases to streamline project tasks and improve efficiency by 60%.

• Performed data analysis and created data models to support business requirements, resulting in an overall 15% increase in the efficiency of data-driven decision-making processes.

• Influenced stakeholders to support initiatives that drove business growth and revenue objectives.

• Developed training materials and provided end-user support, improving adoption and reducing training time by 10–15%.

Master of Business Administration (MBA), Project Management Concentration
Louisiana State University at Shreveport | Oct 2022 – Dec 2023

Bachelor of Science (BS), Computer Information Systems
University of Houston | Jan 2017 – May 2021
GPA: 3.6 | Honors: Cum Laude

• Certified Associate in Project Management (CAPM) - Project Management Institute | July 2023

• Certified Six Sigma Green Belt (CSSGB) - Transformation Advisors| June 2023

• Project Management Professional (PMP) - Project Management Institute  | In Progress