Access/ Roles

Role: Business Analyst

Duration: 3 Months

Team Size: 5 cross-functional support

Tools Used: JIRA, SharePoint, Salesforce, Microsoft Office

Overview: 

Led a cross‑functional initiative to design and implement a streamlined access and resource onboarding process for new hires, with the goal of improving first‑day readiness and reducing access‑related support volume

Project Responsibilities

• Consulted with HR and department leads to identify key system access needs for each role and map required applications and permissions.

• Collaborated with the system administration team to assess technical requirements and ensure feasible integration into onboarding workflows.

• Engaged department heads (C‑Suite) to secure approval and alignment on access standards and priority systems.

• Documented role‑based access requirements and developed a standardized process for access provisioning as part of onboarding.

Outcome: The primary goal of this project was to enhance the onboarding experience for new hires while simultaneously reducing the volume of support tickets related to access issues and resource requests. The outcome of the project was the successful establishment of a streamlined onboarding process for new hires. By guaranteeing prompt access to necessary applications and resources on their first day, we were able to reduce support tickets significantly.