Brionna Williams, MBA, CAPM, CSSGB

I am a Project Manager with experience leading both internal, sprint-based platform initiatives and external, client-facing SaaS implementations within agile environments. My background spans technical delivery, stakeholder management, and full-lifecycle project ownership.

In my current role at a software development company serving credit unions, I lead end-to-end implementations of an account opening and loan origination platform. I manage the full project lifecycle from kickoff through go-live and post-launch stabilization. Owning project timelines, deliverables, and communication across multiple concurrent clients. I regularly manage up to 11 active implementations with average delivery timelines of six months, coordinating cross-functional teams that include business analysts, developers, management, third-party vendors, and external client stakeholders. My work follows a hybrid agile delivery approach, balancing structured implementation phases with iterative configuration, testing, and client feedback. Several of my implementations have resulted in some of the fastest soft launches in company history, delivering projects up to three months ahead of schedule.

Previously, I worked as a Business Analyst at a tax consulting firm, where I served in a sprint-based, Scrum environment focused on internal Salesforce platform delivery. In this role, my primary stakeholders were internal employees, and I partnered closely with cross-functional teams to gather requirements, manage Jira backlogs, support sprint planning and execution, and oversee quality assurance and user acceptance testing. This experience strengthened my ability to translate operational needs into scalable technical solutions while operating within tight sprint cycles.

I hold an MBA with a concentration in Project Management, along with certifications in Six Sigma and Project Management. With experience across both internal Scrum-based delivery and external client-facing implementations, I bring a balanced, adaptable approach to project leadership. Combining technical fluency, stakeholder alignment, and execution focused management to drive successful outcomes in complex environments.

• Managed up to 11 concurrent SaaS implementation projects, delivering all on time and within scope for credit union clients.

• Soft-launched 6 client implementations up to 3 months faster than company benchmarks, setting internal speed records.

• Coordinated cross-functional teams of 13+ members, including business analysts, developers, management, and vendors, ensuring seamless project execution.

• Designed and delivered client training programs, boosting adoption and reducing post-launch support tickets.

• Oversaw 30–200 client tickets per project, triaging and delegating effectively to ensure timely resolution and high client satisfaction.

• Increased reporting accuracy by 30% for the accounting team through improved processes and checks.

• Reduced support tickets for new employees by 60%, streamlining onboarding and training procedures.

• Led company-wide migration from Mitel to Cisco systems, earning commendation from senior management for flawless execution.

• Digitized employee paperwork, cutting costs and significantly improving document retrieval speed.

Email: bmnbmn20@gmail.com